Question 1

How do I create an account?

Accepted Answer

Visit our registration page and provide your email, create a password, and verify your age with government-issued ID. You must be 19+ to create an account.

Question 2

What do I need to place an order?

Accepted Answer

You need a valid account, government-issued photo ID for age verification, and a valid payment method. Orders require delivery to a legal address within our service area.

Question 3

Do you offer same-day delivery?

Accepted Answer

Yes! Same-day delivery is available in most service areas for orders placed before our daily cutoff times. Express delivery options are also available for urgent orders.

Question 4

Are all products lab-tested?

Accepted Answer

Absolutely. All cannabis products undergo rigorous third-party testing for potency, pesticides, heavy metals, and microbials to ensure they meet the highest quality standards.

Question 5

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, MasterCard, American Express), debit cards, and Interac e-Transfer for secure payment processing.

Question 6

What areas do you deliver to?

Accepted Answer

We offer same-day delivery in select cities and Canada-wide express shipping. Check our delivery page or enter your location to confirm service availability.

Question 7

How long does delivery take?

Accepted Answer

Standard delivery is typically 1-3 business days. Same-day delivery is available in select areas for orders placed before 2 PM. Express options are available for faster service.

Question 8

Is delivery discreet?

Accepted Answer

Yes, all deliveries are made in unmarked vehicles with plain packaging. Our delivery team is trained to be professional and discrete while following all legal requirements.

Question 9

Is Spliff Express legal?

Accepted Answer

We operate in compliance with applicable cannabis regulations. All products are sourced from verified suppliers and undergo third-party lab testing. Check the laws in your jurisdiction before ordering.

Question 10

How can I contact customer service?

Accepted Answer

Reach us via email or through our live chat feature. We're available daily from 10 AM to 8 PM.

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